Omni's search hooks into all your knowledge sources, from Confluence to Salesforce. Finding company knowledge is a breeze with a single searchbar.
Search and Create Knowledge in Slack
Omni lives where you do. Instead of wasting your teammates' time by asking questions in Slack, Omni provides a /find comand to get the answer right away. In addition, Omni lets you create new knowledge cards out of Slack by documenting valuable information exchanged in threads.
Automatically Find Answers While Chatting with Customers
Omni automatically suggest the right answer while you're talking to customers, whether in Zendesk live chat or just an email exchange. Omni looks to context within the conversation to understand what information can help you respond faster and better.
Create the best possible content.
Bite-Sized Knowledge Cards
Omni lets your put important knowledge in bite-sized knowledge cards that give you direct answers without needing to read through large documents. Omni cards make it really easy to document technical processes, RFP information, product knowledge, common FAQs, etc.
Add Live Screen Recordings to Cards
Good knowledge content includes visuals that help explain more technical processes. Omni lets you take live screen recordings directly within Omni cards, making your content even richer.
Import & Verify External Knowledge
Instead of replacing your existing knowledge, Omni helps you put a stamp of approval on your existing documentation. Clicking 'Track with Omni' on any document brings the content of the document into an Omni card.
Maintain your knowledge over time.
Add Owners to Knowledge
Assigning owners to knowledge is a critical part of Omni's knowledge management flow. Owners are responsible for keeping their card content up to date. Omni lets you add individuals or groups of people as owners on each card.
Verification Reminders to Keep Knowledge Up-to-date
Omni lets you choose a verification interval for every card. The interval specifies the amount of time before the owners are notified to verify that the content of the card is still up to date. Using verification reminders, your information is guaranteed to be up to date whenever you need it.
Organized Folder Structure & Tagging
Organizing your information in folders is extremely simple with Omni's Mac-like finder. With powerful tagging, your team will know exactly where to find information, and Omni will start identifying knowledge experts in different categories.
Understand how to make your team more productive.
Use Search Analytics to Drive Better Content
Omni presents teams with a robust analytics dashboard that includes search insights. The dashboard tells you what people are searching for, holes in your knowledge base, popular knowledge sources, click-rates, time to find answers, etc to help you prioritize the best content for your team and customers.
Maintaining a knowledge base requires the combined effort of the team. Omni lets you track the contributions of each individual user to your knowledge base, which lowers the burden on managers and helps create a culture around strong knowledge management practices.
Assign and Track Goals for Teammates
Assign knowledge-related goals to your team members to hold them accountable for creating cards, reading certain documents, or contributing to the team's overall knowledge. Setting OKRs and generating reports for knowledge maintenance is bound to increase adoption and productivity across the team.
Ready to get started?
Sign up for a demo to see Omni in action, and our team will get in touch with you as soon as possible!